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If
you have restored a program which originated from another harddrive
then C:\, you may encounter this problem.
The fix for it is to run a
repairinstall or simple make new shortcuts by copying them from
your Program Files folder.
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 "The feature
you are trying to use is on a network resource that is
unavailable." What
does this mean?
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Answer:
If you see this message, this
indicates that you either have to insert the installation CD/DVD or
locate the MSI file on source computer. The location on source
computer is usually the same as indicated in pull-down menu of
the message window. If not, check in the Downloaded Installation
folder. This folder can be located at C:\WINDOWS\Downloaded
Installations
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SoftRescue Pro has "frozen" and is no longer
processing any data. How do I fix
this? |
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Answer:
You need to terminate the SoftRescue process,
and then read the logfile located on the same location you selected
for the transfer file. You will find the program that failed in the
logfile list. When you start a new transfer, you have to leave that
program unchecked. The program that failed needs to be installed
manually on your new computer. It will be of great help to us and
other users if you report to us which program that failed. You can
do that by placing the application title in the subject field in an
email and send it to: appfailed@anovasoft.com
Some anti-virus
and anti-spyware programs may cause SoftRescue Pro to malfunction.
Deactivate firewall, anti-virus, and anti-spyware on both computers
and try the transfer again.
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What does the
Error Codes mean? |
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SoftRescue Pro
Edition uses default Microsoft Windows error codes.
Error Code 12007:
"ERROR_INTERNET_NAME_NOT_RESOLVED. The server name could not be
resolved." This could mean that you have lost your Internet
connection or our server is unreachable at the moment. Check your
Internet connection, if your computer have connection, please try
again in a few minutes.
All error codes can be
viewed on:
Microsoft
MSDN
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Why
doesn't my Adobe programs work after restore? |
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Answer: Due to the Adobe licesing
service, you have to release your old license on your old computer
before using it on the new computer. This is because Adobe™ uses an
online solution, which checks if your license is used to more then
one computer.
This is done by opening
your Adobe™ product on your old computer. Then open a new
document/image/project, and go to the Help menu. Push Deactivate and
follow on screen instructions from Adobe™
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Microsoft
Office asks for the installation CD/DVD |
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This means that
you either have deleted your MSOCache installer files on source PC,
or you deselected the option to include the install files in the
transfer.
There are some
options to fix this:
- If you have
the MSOCache installer files on the old computer. Simply copy them
from your C:\ on source PC and paste them into target PC.
- If you have
deleted the installer files, please insert the original
installation CD/DVD for Microsoft Office.
A restart is
strongly recommended after doing a quick
repairinstall.
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What should I do when one of my applications fail to
transfer? |
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Answer: If a transfer
of one application fails, you should try to transfer this
application
alone. |
Troubleshooting 
